Terms and Conditions of Hire
Definitions
- We/Our/Us: Refers to All Limousine Transfers, its chauffeurs or drivers.
- You/Your/Hirer: Refers to the individual, company or entity who booked and paid for the vehicle hire, including any accompanying guests.
Currency & Security
- All transactions are processed in Australian Dollars (AUD).
- SSL Statement: This website supports Secure Socket Layers of 128-bit encryption and greater.
General Reservations
- All bookings must be prepaid in full.
- Cash payments are not accepted on the day of hire. They must be paid by credit card or direct deposit and cleared at least 14 days before the booking date.
- Your booking is secured only after full payment is received.
Weddings & School Formal Reservations
- A 50% deposit of the total hire amount is required to confirm your reservation.
- The remaining balance is due 7 days prior to your event.
- If your deposit was paid by credit card, the balance will be automatically debited from the same card.
- If paid via bank transfer, we will send you a reminder to complete payment.
Cancellations
General Cancellations
- No refund will be provided for cancellations involving major events (attendance of 1,000+ people).
- Cancellations made within 14 days of the booking date are non-refundable, but at our discretion, may be transferred to a new date within 90 days, subject to availability.
- Cancellations within 48 hours or on the day of booking forfeit 100% of the total amount, excluding genuine medical emergencies.
Wedding & Formal Cancellations
- Cancellations made within 30 days of the booking date are non-refundable.
- Cancellations made more than 30 days before the booking date may be refunded at our discretion.
Booking Changes
- Your quoted price remains fixed unless you make changes to the booking.
- All changes are subject to availability and may incur additional charges.
- Our drivers are not authorised to alter times, destinations, routes or wait times on the day of hire.
- Any changes requested on the day may result in extra charges.
Waiting Times & No Shows
- Waiting time beyond 10 minutes is not included unless specified.
- Additional waiting time is charged at standard rates.
Waiting time $35.00 per 15 minutes on sedan $125.00 per 15 minutes stretch. - If the hirer is a no-show, all payments are forfeited.
Vehicle Damage & Passenger Behaviour
- The hirer is liable for all damage to the limousine, including:
- Spilled drinks
- Soiled or damaged seats
- Broken glasses, lights, DVD screens, or upholstery
- A minimum fee of $350 will be charged for cleaning and repair, with no capped maximum.
- Unsafe, disruptive or intoxicated behaviour may result in immediate termination of the booking without refund.
Safety Devices
- Seatbelts are mandatory by law and fitted to all vehicles.
- Child restraints/booster seats must be used according to RTA guidelines.
- The hirer is responsible for informing us if child restraints are needed.
- Any fines or infringements for non-compliance will be tripled and charged to the hirer.
- Drivers may incur 3 demerit points per offending passenger, so compliance is critical.
Security
- Credit card details are required and held as security for:
- Cancellation fees
- Waiting time
- No-shows
- Vehicle damage or cleaning
- You will be notified of any additional charges before they are applied.
Unforeseen Circumstances
- We are not responsible for events beyond our control, including:
- Traffic
- Weather
- Road closures
- Illness
- Vehicle breakdown
- If your booked vehicle is unavailable, we reserve the right to provide a comparable substitute.
Liability & Insurance
- Our maximum liability is limited to a full refund of the booking fee.
- We do not accept liability for consequential loss or inconvenience.
- Insurance coverage applies only while passengers are inside the vehicle and en route.
Vehicle Restrictions & Road Rules
- Inaccessibility due to road conditions, steep driveways or sharp turns may require passengers to be collected/dropped nearby.
- If the driver determines a location is unsuitable, an alternative will be arranged, or the trip may be terminated if necessary.
- All drivers strictly follow legal road rules and choose their own routes for safety and efficiency.
Food, Smoking, Substances & Alcohol
- Smoking and illegal substances are strictly prohibited.
- Alcohol is permitted only in stretch limousines, not in corporate sedans.
- Only guests aged 18+ may consume alcohol.
- No food is permitted in any vehicle.
- Violation of these rules may result in immediate termination without refund.
Subcontractors
- During peak periods, we may use reputable subcontracted limousine services.
- These providers operate under their own insurance and operational guidelines, though still under our supervision.
Updates to Terms
Our Terms & Conditions are subject to change without notice. Please refer to the latest version prior to your booking.
